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A Patient's Guide to Heart Surgery

Registration and Pre-Admission

Registration representative on the phone during pre-registration process.When your hospital is notified of your scheduled surgery, a registration representative will begin the pre-registration process by obtaining your demographic and insurance information from your physician's office or, if it's not available, directly from you.

Your hospital will then contact your insurance company regarding insurance benefits. We encourage you to contact your insurance carrier in advance to clarify your healthcare benefits and to arrange for any needed pre-authorization prior to your admission.

After talking with your insurance carrier, your hospital's registration representative will let you know what documents you need to bring. Please make sure to prepare your family / referring physician contact information to help your specialists work effectively with your physician regarding your treatment and care.

In addition, you may be requested to make a deposit based upon the estimated cost of services and your insurance benefits such as deductibles and co-pay. If you anticipate difficulty in paying your bill promptly, please advise your registration representative before admission to assist you in making satisfactory arrangements.

Arrangements for transportation upon your discharge should be made prior to admission.

Your physician may request routine tests to be done prior to admission. The hospital staff will contact you to arrange appointments to have these tests performed on the outpatient basis.

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